Legal & Policy Center
Official Compliance Documentation · Last updated: October 2026
Welcome to the StackIt Legal & Policy Center. Review our official policies and terms below to understand your rights, responsibilities, and how your privacy is protected across all gameplay and cloud features:
If you have any questions or require additional information, please contact our support team at [email protected].
Privacy Policy
Effective: October 2026 · Last updated: October 2026
This Privacy Policy explains how StackIt (“StackIt”, “we”, “us”, or “our”, operated by Velotix Labs) may collect, use, disclose, and protect information when you use the StackIt mobile application (package: com.velotixlabs.stackit), website, cloud sync services, and related features.
Google Play & App Store compliance: This policy accurately reflects StackIt's (package: com.velotixlabs.stackit) actual collection, use, sharing, security, retention, and deletion practices and is consistent with Google Play and Apple App Store data safety disclosures.
1. Information we may collect
- Account information: username, email address, profile avatar, authentication credentials, and user identifier when you register or sign in via Google OAuth or Apple ID.
- Gameplay data: high scores, blocks stacked, perfect placements, rounds played, unlocked themes, equipped cosmetics, and leaderboard records.
- Device and diagnostics: device model, operating system version, app version, IP address, crash logs, and network telemetry necessary for service reliability and security.
- Customer support communications: feedback, bug reports, and messages sent directly to our support team.
2. How we use your information
- To provide core offline and online gameplay features, save games, and high score tracking.
- To maintain global and weekly leaderboards and verify anti-cheat integrity.
- To synchronize unlocked themes and user settings across multiple devices.
- To diagnose bugs, optimize frame rates and rendering performance, and secure our infrastructure.
- To respond to user inquiries and account management requests.
3. Offline caching and data synchronization
StackIt operates on an offline-first architecture. Gameplay sessions and score achievements are cached locally on your device using encrypted storage. When your device establishes an internet connection, scores and profile updates sync securely with our backend API.
4. Legal bases for processing
We process personal data based on contractual necessity (to deliver gameplay features and cloud saves), our legitimate interests (fraud prevention, game security, service improvements), and compliance with legal obligations.
5. Information sharing and disclosure
We do not sell your personal data. We only share information with trusted infrastructure providers (cloud hosting, database management, error telemetry) bound by strict confidentiality agreements, or when required by law or judicial process.
6. Data retention
We retain account and gameplay data for as long as your account remains active or as needed to maintain historical leaderboard records. If you request account deletion, personal identifiers are permanently purged or anonymized within 30 days.
7. Security measures
We implement industry-standard encryption in transit (HTTPS/TLS 1.3), authenticated API endpoints, database encryption at rest, and strict access controls to safeguard your personal data.
8. Children's privacy
StackIt is designed for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children without verified parental consent.
9. Your rights and choices
Depending on your jurisdiction (such as GDPR or CCPA), you have the right to access, export, rectify, or delete your personal data. You can delete your account directly inside the app or through our web deletion portal.
10. International data transfers
Your information may be processed on secure servers located in various regions. We ensure appropriate safeguards are maintained for cross-border data protection.
11. Changes to this policy
We may update this policy periodically to reflect feature updates or regulatory changes. Material changes will be accompanied by an updated effective date on this page.
12. Contact us
For any privacy inquiries or data requests, contact us at: [email protected].
Terms and Conditions
Effective: October 2026 · Last updated: October 2026
These Terms and Conditions (“Terms”) govern your access to and use of the StackIt mobile application (package: com.velotixlabs.stackit), website, and related services provided by Velotix Labs.
1. Acceptance of Terms
By downloading, installing, or playing StackIt, you agree to be bound by these Terms. If you do not agree, do not use the application.
2. Eligibility
You must be at least 13 years old (or the minimum legal age in your territory) to create an account or participate in online leaderboards.
3. User accounts and security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
4. License and intellectual property
Velotix Labs grants you a personal, revocable, non-exclusive, non-transferable license to use StackIt for personal entertainment. All graphics, audio, animations, code, and trademarks are the exclusive property of Velotix Labs.
5. Gameplay and fair play rules
StackIt is a game of skill and timing. Cheating, using memory injectors, clock-manipulating speedhacks, modified APKs, or submitting falsified score payloads to our API is strictly prohibited and results in immediate leaderboard ban and account termination.
6. Prohibited conduct
- Reverse engineering, decompiling, or disassembling the game client or server API.
- Automating gameplay using bots, macros, or unauthorized external software.
- Harassing, abusing, or submitting offensive usernames on global leaderboards.
- Interfering with server infrastructure, rate limits, or network security.
7. Virtual items and cosmetic themes
Virtual Coins, cosmetic block themes, and visual customizations are licensed digital goods with no real-world monetary value. They cannot be redeemed for fiat currency or transferred outside the game.
8. Purchases and billing
In-app purchases are processed through the Google Play Store or Apple App Store according to their respective billing terms and consumer protection laws.
9. Service availability
We strive for continuous service availability but do not guarantee uninterrupted uptime. We reserve the right to modify, balance, or update game features and themes at any time.
10. Limitation of liability
To the maximum extent permitted by applicable law, Velotix Labs shall not be liable for indirect, incidental, or consequential damages resulting from your use of the service.
11. Governing law
These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles, subject to mandatory consumer protections in your local jurisdiction.
12. Contact
For questions regarding these Terms, contact: [email protected].
Return and Refund Policy
Effective: October 2026 · Last updated: October 2026
This Return and Refund Policy applies to any digital purchases and in-app transactions made within StackIt (package: com.velotixlabs.stackit) through authorized app stores.
Digital Goods Notice: StackIt is a digital mobile game and does not manufacture, ship, or deliver physical goods. Physical product returns do not apply.
1. In-app digital purchases
All in-app purchases (such as cosmetic block themes, coins, or premium passes) are digital content made available immediately upon completed transaction.
2. Store-managed refunds
Because in-app purchases are processed directly by platform billing providers, refund requests are managed according to the policies of the respective store:
- Google Play Store: Request refunds within 48 hours via your Google Play account order history or Google Play customer support.
- Apple App Store: Request refunds through reportaproblem.apple.com under Apple's standard terms.
3. Unauthorized transactions
If you discover an unauthorized purchase made on your account, please notify the corresponding app store immediately and contact our support team at [email protected] with transaction identifiers.
4. Delivery issues
If an in-app purchase was completed and billed but the corresponding digital item was not unlocked in your game, use the in-app “Restore Purchases” option or contact support with your store receipt for manual crediting.
5. Statutory consumer rights
Nothing in this policy limits or affects statutory cancellation or withdrawal rights guaranteed under mandatory consumer protection laws in your country of residence.
6. Contact
For billing and refund questions: [email protected].
Account & Data Deletion Policy
Effective: October 2026 · Last updated: October 2026
This page provides official instructions for StackIt (package: com.velotixlabs.stackit) players who wish to delete their account and associated personal data, in compliance with Google Play and Apple App Store user data safety policies.
How to request account and data deletion:
Option 1 (In-App): Open StackIt → Settings → Account → Delete Account. Review the confirmation prompt and confirm deletion. Your account and cloud data will be queued for immediate removal.
Option 2 (Web / Email): Send an email to [email protected] with the subject line “StackIt Account Deletion Request”. Include your registered email address or player ID.
1. What data is deleted
- Your profile details, display name, email, and authentication records.
- Your cloud saved state, statistics, and individual round history.
- Your active device tokens and session credentials.
- Personal linkages to public leaderboard entries (scores are removed or anonymized).
2. What data is retained
We may retain minimal anonymized transaction records or server audit logs solely where required to comply with financial, tax, fraud-prevention, or regulatory legal requirements.
3. Processing timeline
In-app deletion requests take effect immediately. Web and email requests are verified and processed within 7 business days.
4. Irreversibility
Account deletion is permanent. Once completed, your high scores, unlocked cosmetic themes, and progress cannot be restored or recovered.
5. Contact
For questions or assistance regarding account deletion: [email protected].
